CAREER OPPORTUNITY | Software Implementation and Training Specialist

Are you looking for a growing, privately held company where the average tenure of its team members is 15 plus years? Are you seeking a company that values individual contributions, and encourages innovation and strives for excellence?

WHAT YOU WILL BE DOING
We are seeking an energetic, motivated, and organized individual for a Software Implementation and Training Specialist role. In essence, this role is responsible for ensuring a client’s smooth implementation and transition to Cott’s software platform. You will own the implementation of assigned projects including the project management and training of our staff and clients on how to use our software applications. If you have had prior successes in such a role then our Implementation and Training Specialist position may be a great fit for you!

- Plan and manage the successful implementation and installation of products and services both at client sites and remotely. Manage project communication and lead implementation meetings for assigned installations.
- Accurately set up and configure software reference files, specs, layouts, and workflows to meet the client’s needs and requirements. Oversee the delivery and installation of all equipment to the client’s site.
- Train users on the use of Cott’s software applications, hardware components, and new business processes.
- Provide go-live and post-go-live assistance. Resolve any issues in a timely manner; identify urgent situations and ensure proper escalation process.
- Serve as the solution specialist. Identify and recommend product customizations, enhancements, and/or workarounds to enhance the client’s experience.
- Stay up to date on technology and Cott’s software applications. Maintain an expert-level understanding of our software applications and training solutions.

 

ABOUT YOU
The successful candidate will have the following qualifications:

- Excellent project management and organizational skills. Strong attention to detail and follow-through abilities along with the capability to multi-task and set their own priorities.
- Strong experience with learning new software, applying the knowledge, and training others. Familiar with basic networking concepts and computer hardware.
- Superior customer relations skills: Excellent interpersonal and communication skills including the ability to maintain control of critical and difficult customer situations. The ability to work well under stress and remain calm while dealing with frustrated clients and clients with varying degrees of technical experience.
- An associate’s degree or equivalent experience in training or business communications.
- Normally a minimum of 20-35% travel is considered a routine part of this position. However, we are continuously evaluating how to best serve our customers with employee and customer safety as the #1 - priority, so this will be lower for the foreseeable future.
- Excellent attendance and work history.
- Ideal candidates have the experience and skills noted above, are passionate about providing clients with industry-best technology solutions, and are looking for an opportunity to learn and work with a dedicated team.

WE OFFER
Our team members enjoy a part-time remote work environment, competitive compensation, and benefits package including:

- Paid time off (15 days the first year of employment plus 8 holidays)
- 401K retirement plan with match
- Comprehensive medical, dental, and vision plans including an HRA medical plan option with a sizable yearly contribution by Cott
- Basic life & ADD insurance, and short and long-term disability at no cost
- Additional benefits include tuition reimbursement, employee assistance program, voluntary life insurance, health and dependent care flexible spending accounts, and flexible work arrangements.

TO APPLY
To be considered, please submit your resume in Word or PDF format to employment@cottsystems.com with PROJECT MANAGER in the subject line.

 

The position requires the ability to work at our Columbus, Ohio office.
We are unable to sponsor candidates at this time.
Direct hire, full-time opportunity. No contractors or third parties, please.

Cott Systems is an equal opportunity employer and considers all qualified applicants equally
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.