EFFICIENCY AND ACCESS EQUAL BETTER SERVICE
“I looked at several systems. Cott’s solution was the most user-friendly system for the best price.”
—Sheri Coleman, Register of Deeds, Saluda County, South Carolina
TRANSFORMING RECORDS MANAGEMENT WITH RECORDROOM
SALUDA COUNTY: At a glance
Drawing its name from the Saluda River, the county was established in 1895 and traces its early history to a 1755 treaty between the Cherokee Indians and the British.
CHALLENGE: A labor-intensive antiquated system
When Sheri Coleman took office as the Register of Deeds for Saluda County, South Carolina, she knew immediately that she needed to make a change. The office was using an older software system to manage land records, and it was not meeting the needs of the county. “The system was antiquated at best,” said Coleman. “It reminded me of an old DOS terminal. We used to have to close early just to do reconciliations and month-end.”
SOLUTION: Cloud-based security, automated backups
Saluda County decided to install Cott Systems’ RecordRoom web-based land records management solution and were up and running eleven weeks after their contract was signed. RecordRoom provides Saluda County with all the functionality required to process a recorded instrument from acceptance to document return in a simple and easy-to-understand package. And, because RecordRoom is entirely web-based, the system automatically updates in real-time, eliminating the need to do manual backups every night.
RESULTS: Less downtime, secure data, intuitive searches
RecordRoom has transformed the way Coleman’s office serves the public. The office is now able to stay open until the end of the day and can record documents and have them available to the public in just a few minutes. RecordRoom has eliminated the lag time and manual backups Saluda County experienced with their old land records management system. “The way my mind thinks, that’s how I can look things up,” said Coleman. “I have instant access to everything I need.”