WORKING WITH YOU TO FIND THE RIGHT SOLUTION

Cott Systems prides itself on making our customers the center focus. Cott’s consultative approach was designed to answer the need for technical expertise and project management skills that enhance our implementation experience. Our dedicated professionals specialize in improving operations, assessing technology, and providing project management to produce the results you need. Whether it is managing your implementation process, evaluating your current hardware, or establishing the most efficient workflow for your office – you can expect our team to work with you throughout the process to minimize the stress on your staff. We combine our expertise, the latest technology, and your unique needs to deliver custom solutions that best fit your office’s needs. Known for their expertise, dedication, and quality of work, Cott’s implementation team has over 50 years of combined experience. We treat each customer as if they are a member of the Cott family.

“The Halifax County Register of Deeds Office has been a Cott customer since 1976. Many changes have taken place, and Cott has always remained extremely capable to handle our needs. Any time help is needed or questions asked, they are always just a phone call away and prompt to respond. We are proud to be a Cott customer.”

– Judy Evans-Barbee, Register of Deeds, Halifax County, NC

PHASE 1: Project Analysis

– Reference file review
– Review systems configuration
– Workflow planning
– Data & image migration review

PHASE 2: Site Analysis

– Review current workflow
– Discuss challenges with current software and workflow
– Discuss training dates, times, and location
– Determine software configuration needs

PHASE 3: Customized Training

– Create training notebooks, search guides, and tailored training agenda
– Prepare constituents for new software and public training sessions
– Remote webinar training sessions begin
– Independent training available to staff 24/7

PHASE 4: Deployment

– Software installation/server migration
– Schedule training webinars for public searchers
– Data migration import
– Go-live with remote or on-site support
– Introduction and transition to Cott Customer Support

PHASE 5: Continued Support

– Customized support
– Experienced analysts
– Product specialists
– Quality assurance