
WORKING WITH YOU TO FIND THE RIGHT SOLUTION
PHASE 1: Project Analysis
- Reference file review
- Review systems configuration
- Workflow planning
- Data & image migration review
PHASE 2: Site Analysis
- Review current workflow
- Discuss challenges with current software and workflow
- Discuss training dates, times, and location
- Determine software configuration needs
PHASE 3: Customized Training
- Create training notebooks, search guides, and tailored training agenda
- Prepare constituents for new software and public training sessions
- Remote webinar training sessions begin
- Independent training available to staff 24/7
PHASE 4: Deployment
- Software installation/server migration
- Schedule training webinars for public searchers
- Data migration import
- Go-live with on-site support
- Introduction and transition to Cott Customer Support
PHASE 5: Continued Support
- Customized support
- Experienced analysts
- Product specialists
- Quality assurance