ONONDAGA COUNTY: At a glance
Founded in 1794, Onondaga County, New York, is home to nearly 500,000 community members and the Syracuse University.

CHALLENGE: Replacing an outmoded internal system
When Lisa Dell began her first term as County Clerk in 2016, she quickly learned that the department’s homegrown system for digitally accessing documents was not able to keep up with the access demands of community members. “Our internal system was so prone to crashing that we had to have a member of our county’s IT department stationed here full time to keep the system working,” said Lisa.

SOLUTION: A secure, hosted system
“As an elected official, I feel an obligation to our community to help things work as efficiently and effectively as possible,” said Lisa. So, during her first days on the job, she consulted with the county’s new IT director about sourcing and implementing a better solution. “He felt very strongly that, in the age of hacks and ransomware, we needed a hosted solution that would safeguard our records.” After an RFP process that included a local competitor, the Onondaga team chose Cott System’s Resolution3 land records management system.

RESULTS: Reduced time, effort and cost
“Our entire team is thrilled with both the efficiency of the Resolution3 system and the service and personal attention we get from Cott Systems,” said Lisa. “Our customers are able to access so many more documents instantly, instead of having to wait a few days or even a week. And, the resulting efficiency has enabled our people to focus on serving instead of searching. Cott Systems’ customer service has truly been amazing. From customer support up to the president, they make you feel like family.”